Client Coaching Agreement & Liability Waiver

Glimmer & Bloom Somatic Coaching
hi.glimmerandbloom@gmail.com
Last updated: 10 September 2026

This agreement applies to coaching with Glimmer & Bloom Somatic Coaching, whether you book privately or access sessions funded by an employer or other organisation.
 

1. Coaching & Consent

Coaching is a collaborative process supporting awareness, self-regulation, clarity and personal growth. Sessions may include conversation, somatic exploration, breathwork, grounding, gentle movement and body-awareness practices.

Everything is optional. You can pause, adapt, decline or stop any practice at any time, and you never need to share more than feels right.

Coaching is not psychotherapy, counselling, medical treatment, psychiatric care or emergency support, and is not intended to replace these services. If you need urgent or emergency support, please contact an appropriate local service.

You remain responsible for your own wellbeing, choices, decisions and actions. Services are for adults aged 18 and over.
 

2. Confidentiality & Privacy

What you share in coaching is confidential and will not be shared without your permission, except where required by law or where I reasonably believe disclosure is necessary to protect someone from serious harm.

Where coaching is funded or administered by another organisation, I may share limited practical information needed to administer the service, such as whether a session was attended or used. The content of your sessions will not be shared.

For group coaching, participants are asked to respect each other’s confidentiality, but I cannot guarantee what another participant may share outside the group.

Personal information is handled in accordance with the Glimmer & Bloom Privacy Policy.
 

3. Private Bookings, Cancellations & Packages

For privately booked individual sessions, payment is due in full at booking. Sessions cancelled at least 24 hours in advance may be rescheduled or refunded. Cancellations with less than 24 hours’ notice and missed sessions are treated as completed and are non-refundable.

Private packages are paid in full at purchase. If you cancel the package before it begins, you will receive a full refund with more than 48 hours’ notice before the first session, a 50% refund with 24–48 hours’ notice, and no refund with less than 24 hours’ notice. Once the first session has taken place, the package is non-refundable.

Individual sessions within a package may be rescheduled with at least 24 hours’ notice. Late cancellations and missed appointments use one session. Any validity period stated when the package is purchased also applies.

Packages are personal and may only be transferred with my written agreement.

If I need to cancel, I will rearrange the affected session or refund it where appropriate.

These terms do not affect any cancellation rights you have by law. If you ask for coaching to begin within a statutory cooling-off period, you request that the service begins during that period and understand that you may need to pay for services already provided and may lose your cancellation right once the service has been fully provided.
 

4. Sessions & Attendance

Sessions last up to 60 minutes unless otherwise stated and normally take place online via Zoom. In-person sessions may be arranged separately where offered and mutually agreed.

If you arrive late, the session will normally still finish at the original scheduled time. If you have not joined an online session after approximately 10 minutes, I may leave the meeting and contact you. If there is still reasonable time available, I will make reasonable efforts to continue.

The full scheduled time is available to you, but if a session reaches a natural stopping point earlier and you choose to finish, it will be considered completed.

If a significant technical problem occurs on my side, I will make reasonable efforts to replace meaningful time lost. If a problem occurs on your side, we may try another suitable method such as phone. If we cannot reasonably continue, the session may be treated as used. Minor interruptions would not normally result in replacement time.

For any agreed walking session, you are responsible for deciding whether you can participate safely and for letting me know about anything that may require an adjustment.
 

5. Respect, Boundaries & Feedback

My role is to support exploration and awareness, not to diagnose, prescribe treatment or make decisions for you.

If something does not feel useful, comfortable or supportive, please tell me so we can adapt our work where appropriate.

I may pause or end a session if behaviour becomes threatening, abusive, discriminatory, sexually inappropriate or otherwise makes it unsafe or unreasonable to continue.
 

6. Employer-Funded Coaching

Where your coaching is funded by an employer or another organisation, you will not be personally responsible for payment unless clearly stated otherwise.

Please give at least 24 hours’ notice wherever possible if you need to cancel or reschedule. Late cancellations and missed appointments may count as a used funded session.
 

Cardiff University Funded Coaching

Each Cardiff University package includes three individual 60-minute online somatic coaching sessions, funded at no cost to the employee.

Once claimed, all three sessions are reserved for you. For continuity, please aim to use them within approximately six weeks.

If further funded sessions become available in future, you may be eligible to access another package.
 

7. Results & Liability

I will provide coaching with reasonable care and skill.

Coaching is exploratory and results cannot be guaranteed. You remain responsible for decisions and actions you choose to take during or after coaching.

I do not accept responsibility for outcomes or losses arising from your independent decisions or actions following coaching, except where the law says I remain legally responsible.
 

8. Agreement

This agreement is governed by the laws of England and Wales.

The version you agree to when booking or claiming your service applies to that booking or package.

By booking or claiming coaching with Glimmer & Bloom Somatic Coaching, you confirm that you have read, understood and agree to these terms.

Ticking the agreement box at time of booking confirms your electronic agreement.